If you are interested in learning more about our day care services or have any questions, our friendly team is here to assist you. We are dedicated to supporting families and their loved ones with the highest quality care and attention.
"Supporting people with mental health, autism and a learning disability to live a quality life"
Privacy and Cookies
The website is operated by Exceed Lives Ltd. Exceed Lives Ltd is the Data Controller for the website. This policy includes our cookies policy for the website.
This privacy policy sets out how Exceed Lives Ltd uses and protects any information that you provide when you use this website.
Exceed Lives Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified, when using this website you can be assured that it will only be used in accordance with this privacy statement.
Exceed Lives Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
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What we collect online
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We collect the following information via our online Contact us form:
• Your name
• Contact telephone number
• Email address
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What we do with the information we gather
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We require this information to enable us to contact you in regards to a message that you may have left in the ‘Contact Us’ section of the website.
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GDPR - Protecting your personal information
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The General Data Protection Regulation (GDPR) is a new regulation that covers how companies collect, store, use and share our personal data. It came into force on 25th May 2018. GDPR gives individuals more rights and more control. Exceed Lives Ltd and every other organisation that gathers and uses personal data, will have to meet these new standards of the GDPR.
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What we’re doing
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It’s our responsibility to make sure that we will comply with the new regulation. So we’re reviewing all of our systems and making changes where we need to.
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Your new rights – from 25 May 2018
If you’re an EU citizen, the new regulation means your rights will be stronger, in the following ways:
• You will have the right to know why a company is using your data, how long they’ll keep it, and who can see it
• You will have the right to access any data a company holds on you. You can ask for a ‘subject access request’, which means the company must give you access to all the data they hold about you
• You will have the right to be forgotten. This means you can ask a company to delete your data if it’s no longer necessary for the purpose they collected it for, or if you no longer consent to them using your data (although there are reasons why a company can keep your data – depending on the products and services they provide you with)
• If your information is shared with other organisations, companies will be responsible for updating them with any changes to your information, and telling them if you’ve asked to be forgotten
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What counts as personal data?
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The definition of ‘personal data’ has grown under the new regulation. It will include any of the following:
• Names, titles, and aliases
• Your demographic information, such as gender, race or ethnic origin, age, date of birth, marital status, nationality, education/work histories, employment details, family composition and dependents – if this information is linked to you as an individual
• Convictions, proceedings and criminal acts
• Photographs and CCTV images – if there is something in the picture that means you can be identified from it (eg. a name badge)
• Health information
• Contact details, such as telephone numbers, postal addresses and email addresses
• Passport numbers, driving licence numbers, taxpayer identification numbers, tax reference codes, and national insurance numbers
• Financial identifiers, such as bank account numbers, payment card numbers, payment/transaction identifiers, policy numbers, and claim numbers
• Recordings of telephone conversations, IP addresses and website visit histories, logs of visitors to our offices, and logs of accidents, injuries and insurance claims
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For information or guidance
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Exceed Lives Ltd, we won’t collect data about you that we don’t need. We’ll make sure that the personal data we do collect is updated in our systems in a timely and accurate manner.
• Visit the Information Commissioner’s Office website for information on the law, helpful hints and to find out what sort of breaches are being investigated by the regulator.
• If you think there may have been a breach where data or information may have been used or secured incorrectly, please contact Exceed Lives Ltd on exceedlives@gmail.com.
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Security
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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We store all contact data securely and only for the period of time that it is actually needed.
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Use of Cookies
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What is a Cookie?
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The Information Commissioner's Office (ICO) describe a cookie like this.
A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.
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Session Cookie
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This site will deploy a single Session Cookie named Wire. This cookie is created by the CMS (Content Management System) and has the sole purpose of carrying out the transmission of a communication over an electronic communications network. This cookie does not need consent from the subscriber or from the user.
Session cookies do not collect information from the user's computer, they typically store information in the form of a session identification that does not personally identify the user. A transient cookie is not stored on your hard drive but is only stored in temporary memory that is erased when the browser is closed.
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Controlling your personal information
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• We will not sell, distribute or lease your personal information to third parties.
• You may request details of personal information, which we hold about you, under Data Protection Legislation. If you would like a copy of the information held on you please email us at exceedlives@gmail.com.
• If you believe that any information we are holding on you is incorrect or incomplete, please email to exceedlives@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.
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Third Party Privacy Policies
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Links to third party Privacy Policies.
• Google: https://www.google.com/policies/privacy/​​​​
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